Refunds & Cancellations

Subscription fees are non-refundable. Please read this before you pay. Last updated 11 September 2026.

No-refund policy

Once a subscription or plan is purchased, the fee is non-refundable. This applies to every plan and every billing term — monthly, 6-month and annual — and regardless of how much of the term you use.

In particular, we do not refund:

• A change of mind after purchase.
• Time left unused on a term you have paid for.
• Modules you selected and then stopped using.
• A plan cancelled part-way through its term.
• An account you stop using, or close, before the term ends.

Because of this, we ask you to try WotBusiness before you pay. You can create a workspace and use it free while you decide whether it fits. If you are unsure whether a module does what you need, write to support@wotpan.com and ask us first — we would rather answer the question than take a payment you did not want to make.

Cancelling

• You can cancel at any time from Billing & Plan inside the app, or by emailing support@wotpan.com.
• Cancelling stops the next charge. There is no cancellation fee and no notice period.
• Your plan continues to the end of the term you have already paid for. That term is not refunded.
• Cancelling never locks you out of your records. You keep access to what you have entered and can export it.

Payments taken in error

The policy above is about fees for a plan you bought. It is not a claim on money that was never ours to keep. Where a payment was taken in error we return it:

• Duplicate charges — if you were billed twice for the same term, the extra charge is returned in full.
• Failed transactions that were still debited — if money left your account but no plan was activated, it is returned in full.
• Unauthorised charges — tell us immediately and we will investigate with PayU and return anything taken without your authorisation.

Write to support@wotpan.com with the payment reference from your Billing & Plan page, or the date and amount. We acknowledge within 48 hours, and an approved return is issued within 5 working days to the original payment method through PayU. Your bank then takes a further 5 to 7 working days to credit it.

Questions

If you think a charge is wrong, write to us before raising it with your bank — we can usually settle it faster. Email support@wotpan.com.